A. Alpin’s office and repair shop is located in Butler, PA.
A. Ship repairs to Alpin Surgical Specialties, 105 Lincoln Ave, Butler, PA 16001.
A. Our customers tell us we are 30% to 50% less than OEMs, have faster turnaround times, and quality is equivalent if not better.
A. Call us at (724) 285-6324. We answer without addressing prompts and make every effort to solve your problem with ease.
A. Yes. Our evaluations are free and, many times, our expert technicians are able to repair equipment that other companies do not have the expertise to do so.
A. We only use parts that meet or exceed OEM standards, with many parts coming from the same companies in Germany and Japan making the parts for the OEM.
A. Yes, we have an inventory of loaners. We can provide free loaners for rigid and flexible endoscopes. Call us anytime for availability.
A. We have mobile service labs that travel to you to repair handheld instruments. Endoscopes and related equipment are repaired in our Butler, PA facility where our expert equipment repair technicians reside.
A. Yes, yes, and yes. Alpin works will all types of entities that perform surgery, whether they are public or private.
A. We have field salespeople or you can call into our office and likely be talking to one of our customer service personnel within one or two rings. We try to make it easy to do business with us.
A. We have been in business since 1983.
A. Typically, minor repairs are completed in 1-2 days after receiving the customer’s approval. Major repairs can take a few days longer.
A. Most instrument repairs are completed onsite the same day. We do have customers that mail their instruments to us and we mail them back, completed, within 24 hours.
A. Just give us a call
A. For orders that are in our facility, feel free to call us and we will update you on progress of the order and the delivery date. We will proactively send you emails updating you on the status. We pride ourselves in our customer service.
A. We have a comprehensive system that provides customers with various options for tracking. Reports on repair history can be provided as needed. We are flexible and can meet your needs.
A. We have a selection of scopes to loan, along with a variety of other equipment.
A. We do not charge customers for loaner equipment.
A. We have a comprehensive system that allows customers to obtain a detailed repair report on each piece of equipment by serial number. Reports can be provided on demand or at any interval you choose.
A. Alpin tracks the part and lot number of all components that go into every repair. This traceability by lot number is available for current and past repairs.
A. Alpin provides a 120-day warranty on all endoscope repairs
A. Alpin is experienced in repairing all endoscope brands.
A. Alpin has salespeople throughout the mid-Atlantic that can pick up your scope. Many of our customers choose to mail the scope to us.
A. Alpin is typically 30% to 50% lower than OEMS and 10% to 20% lower than the large repair companies. We are also told our turnaround times are significantly better than the OEMs.
A. Alpin’s technicians average over 20 years of experience. We are far from a churn and burn company. We have near zero turnover. Our warranty expense is negligible because we rarely have any returns. We have some of the highest skilled and careful technicians in the industry.
A. We find we can repair over 95% of all manufacturers’ instruments onsite and the ones we cannot repair can be repaired in our shop and returned to you within a day or two.
A. The vast majority of repairs are done the same day, onsite, without the instruments leaving your property.
A. We do have a custom-designed system that tracks instrument repairs. We would be happy to demonstrate it for you.
A. Boss, our instrument manufacturer, has over 20,000 different instruments and other brands have tens of thousands of different instruments. There are too many variations to have a fleet of loaners. We focus on rapid (and onsite) repairs so our customers do not have any down time.
A. We repair all types of power equipment, Phaco hand pieces, air hoses, power cords, video equipment and other ancillary equipment used by operating rooms and surgery centers.
A. Turnaround time varies with the type of equipment and the extent of the repair. Feel free to call us anytime to inquire about what you need repaired.
A. We meet or exceed standard industry warranties
A. Our warranty rate is less than 1% of repairs, much lower than the industry average.
A. We maintain detailed service reports on all equipment we repair and reports are available to you at any interval you require.